Privacy and Security Policy
e-Care Anywhere is committed to protecting your privacy. This Privacy Policy explains our information-handling practices. It applies to any personal information you provide to e-Care Anywhere and, subject to local law, any personal information we collect from other sources.
This Policy outlines the principles we follow to ensure that all Personal Information we receive, collect, use, or disclose in the course of business is protected. All employees and contractors with access to Personal Information must adhere to this Policy and related procedures.
By submitting your Personal Information to us through our website or by any other means, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, please do not provide any Personal Information to us.
What Is Personal Information
“Personal Information” means information about an identifiable individual. It generally does not include business contact information used to communicate with someone in their professional role. At times, we may de-identify or aggregate information for analytical or statistical purposes in ways that do not identify individuals.
Why We Collect, Use, and Disclose Personal Information
Collecting personal information is essential to providing products and services that meet your needs. Personal information may be obtained directly from you or from third parties such as employers, insurers, advisors, or other service providers.
We use personal information for purposes such as:
Determining eligibility and processing applications for products and services
Understanding and assessing client needs and offering appropriate products and services
Communication, marketing, administration, and billing
Fraud detection and prevention
Analytics and business improvement
Compliance with legal, audit, or regulatory requirements
Other purposes disclosed at the time of collection
What Information We Collect
Depending on the services requested, we may collect information such as your name, email address, company name, size, position, and phone number. Additional information may be collected from insurers, claims adjusters, or other third parties when needed for coverage or claims.
We may also collect data automatically through cookies or analytics tools that track how visitors use our website and communications.
Consent to Use Personal Information
Consent may be express (verbal, written, or electronic) or implied through your actions. By requesting services and providing your information, you consent to our reasonable use and disclosure of it to fulfill those services.
You may withdraw consent at any time, subject to legal or contractual limitations and reasonable notice. However, withdrawing consent may limit our ability to deliver services or products.
Sharing Personal Information
e-Care Anywhere only discloses personal information as required by law or as necessary to deliver our services. We may share information with affiliates, successors, consultants, or service providers who assist us in performing business functions.
These parties may be located in Canada or other jurisdictions; while we require confidentiality, information in other jurisdictions may be subject to the laws of those regions.
We may also disclose personal information to insurance companies, reinsurers, adjusters, or regulatory authorities as permitted by law.
Accuracy and Access
We strive to keep your personal information accurate and complete. You have the right to access, verify, and correct information we hold about you. To update your information, please contact us using the details below.
How We Safeguard Personal Information
We employ reasonable physical, organizational, and technological safeguards to protect Personal Information from loss, theft, or unauthorized access.
Data is stored on secure servers located in Canada. Access is restricted to authorized personnel who require the information to perform their duties. When we use third-party providers, contractual agreements ensure comparable protection standards.
Online Privacy and Cookies
Our website uses cookies and similar technologies to enhance functionality, track usage patterns, and improve your experience. Cookies may collect anonymous data such as page visits or session duration.
You can adjust your browser settings to decline or delete cookies; however, some website features may not function properly without them.
We may use analytics and advertising tools (such as Google Analytics, LinkedIn, or Meta Pixel) to better understand visitor engagement and improve our content. Data collected is aggregated and not used to personally identify you.
Electronic Communications
We may send commercial electronic messages to email addresses provided to us. You may withdraw consent at any time using the unsubscribe link in our messages or by contacting us directly.
You will continue to receive communications required by law or related to your account or services.
Third-Party Links
Our website may contain links to third-party websites not governed by this Policy. We are not responsible for their privacy practices. We encourage users to review the privacy policies of any linked websites they visit.
Children’s Privacy
Our website and services are not directed to children. We do not knowingly collect personal information from individuals under the age of majority. By using our website, you confirm that you are at least the age of majority in your province or territory of residence.
Addressing Complaints and Questions
We maintain procedures for receiving and responding to inquiries and complaints regarding this Privacy Policy and our handling of personal information.
If you have any concerns, please contact us:
e-Care Anywhere
2020 Winston Park Drive
Oakville, Ontario
L6H 6X7, Canada
📧 info@e-careanywhere.ca
📞 Call or text: 647-951-3361
📞 Toll-free: 866-332-0208
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates take effect immediately upon posting to our website. Significant changes will be highlighted to ensure you remain informed about what data we collect, how we use it, and under what circumstances we may disclose it.
If e-Care Anywhere is acquired or merged with another organization, your information may be transferred to the new owners to ensure continuity of service.